Warranty
To learn about your SMART product’s warranty or to check the details of your software key, enter the product’s serial number or key below. You can enter more than one number: just separate them with a comma or enter each number on its own line. You can enter up to 100 serial numbers.
The SMART Assure Warranty provides comprehensive coverage to give peace of mind.
SMART Assure Warranty includes 24/7 access to a dedicated SMART Customer support team for inquiries and remote troubleshooting. If required, advanced hardware replacement or onsite repair is available, with shipping at the expense of SMART. Along with onsite replacement or repair, you’ll have access to support provided by SMART authorized technicians, which includes uninstallation of the faulty product and installation of the repaired or replacement product. If a return is required, we’ll also package the faulty product for easy return to SMART—we’ll even cover the return shipping cost.
See terms and conditions for details.
The SMART Limited Equipment Warranty includes 24/7 access to a dedicated SMART Customer support team for inquiries and remote troubleshooting. If required, advanced hardware replacement or return for repair is available with shipping at the expense of SMART. If you need to return a defective product, SMART will cover the shipping cost
See terms and conditions for details.
Extended warranties and/or upgrades to SMART Assure Warranty are available on select products. The terms of an extended warranty are the same as the original warranty. To purchase an extended warranty, contact your reseller.
See Discontinued Products for a list of products that have been discontinued. Read our discontinued product support policy.
Warranty information for products released since September 2019
SMART Product | North America | Austria, Germany, Switzerland, Belgium, The Netherlands, Luxembourg | Australia & New Zealand | UK & Ireland | All Other Supported Countries |
SMART Board GX series display | 3-year Optional upgrade to 3-year Optional 2 and 4 year extension available | 3-year Optional upgrade to 3-year Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional upgrade to 5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year Limited Equipment Warranty with optional upgrade to 3-year SMART Assure Warranty and optional 2 and 4 year extension available) | 5-year (Displays purchased before Sep 01,2022: 5-year Limited Equipment Warranty with optional upgrade to 5-year SMART Assure Warranty) Optional 2 year extension available | 3-year Optional 2 and 4 year extension available |
SMART Board MX (V2 and later) series display | 3-year Optional 2 and 4 year extension available | 3-year Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year SMART Assure Warranty with optional 2 and 4 year extension available) | 5-year Optional 2 year extension available | 3-year Optional 2 and 4 year extension available |
SMART Board MX Pro (V2 and later) series display | 3-year Optional 2 and 4 year extension available | 3-year Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year SMART Assure Warranty with optional 2 and 4 year extension available) | 5-year Optional 2 year extension available | 3-year Optional 2 and 4 year extension available |
SMART Board 6000S series display | 3-year Optional 2 and 4 year extension available | 3-year Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year SMART Assure Warranty with optional 2 and 4 year extension available) | 5-year Optional 2 year extension available | 3-year Optional 2 and 4 year extension available |
SMART Board 6000S Pro series display | 3-year Optional 2 and 4 year extension available | 3-year Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year SMART Assure Warranty with optional 2 and 4 year extension available) | 5-year Optional 2 year extension available | 3-year Optional 2 and 4 year extension available |
SMART Board QX Pro series display | 3-year Optional 2 and 4 year extension available | 3-year Optional 2 and 4 year extension available | 5-year Optional 2 year extension available | 5-year Optional 2 year extension available | 3-year Optional 2 and 4 year extension available |
SMART Board 7000R series display | 3-year Optional 2 and 4 year extension available | 3-year Optional 2 and 4 year extension available | 3-year Optional 2 and 4 year extension available | 5-year Optional 2 year extension available | 3-year Optional 2 and 4 year extension available |
SMART Board 7000R Pro series display | 3-year Optional 2 and 4 year extension available | 3-year Optional 2 and 4 year extension available | 3-year Optional 2 and 4 year extension available | 5-year Optional 2 year extension available | 3-year Optional 2 and 4 year extension available |
SMART Board M700 series interactive whiteboard | 3-year Optional 2-year extension | 3-year Optional 2-year extension | 3-year Optional 2 year extension available | 3-year Optional 2-year extension | 3-year Optional 2-year extension |
SMART Document Camera | 5-year, return for replacement 1-year, return for battery replacement | 5-year, return for replacement | 5-year, return for replacement | 5-year, return for replacement | 5-year, return for replacement |
SMART OPS PC module | 3-year Optional 1 or 2-year extension | 3-year Optional 1 or 2-year extension | 3-year Optional 1 or 2-year extension | 3-year Optional 1 or 2-year extension | 3-year Optional 1 or 2-year extension |
SMART iQ appliance (AM60) and SMART Android appliance (AMG1) | 3-year Optional 1 and 2 year extension available | 3-year Optional 1 and 2 year extension available | 3-year Optional 1 and 2 year extension available | 3-year Optional 1 and 2 year extension available | 3-year Optional 1 and 2 year extension available |
SMART HD mobile stand for interactive displays | |||||
SMART Floor stand electric | |||||
SMART Wall stand electric |
Warranty terms and conditions for products within these series may differ by model, size, or region. Contact your reseller or Support for more information about warranties available for your product.
Warranty information for products released from 2016 to September 2019
SMART Product | Limited Equipment Warranty | Extended Warranty And Service Plans |
SMART Board 7000-V2 series interactive display | 3-year, advanced replacement | 1- or 2-year |
SMART Board 7000 series interactive display | 3-year, advanced replacement | 1- or 2-year |
SMART Board 6000 series interactive display (purchased after February 1, 2017) | 3-year, advanced replacement | 1- or 2-year |
SMART Board MX/MX100 series interactive display | 3-year, advanced replacement | 1- or 2-year |
SMART Board 2000 series display | 3-year, advanced replacement | 1- or 2-year |
SMART iQ appliance (AM30, AM40, AM50) | 3-year, advanced replacement | 1- or 2-year |
SMART OPS PC module (PCM8 series) | 3-year, advanced replacement | 1- or 2-year |
SMART Document Camera (SDC-550) | 5-year, return for replacement | Not available |
SMART Podium 600 Series | 3-year, advanced replacement | Not available |
SMART Coding Kits by SAM Labs | 180 days | Not available |
Warranty information for products released in 2016 and earlier
Enterprise Products | Limited Equipment Warranty | Extended Warranty And |
SMART kapp iQ | 2-year | Service plans available; see terms and conditions for details. |
SMART kapp iQ-Pro | 3-year | Service plans available; see terms and conditions for details. |
SBID8084i-G4 and SBID8000i-G5 | 3-year | Service plans available; see terms and conditions for details. |
SRS-Skype (Lync) configuration | 2-year | Service plans available; see terms and conditions for details. |
SBID8070i-G4 interactive flat panels | 2-year | Not available |
Education Products | Limited Equipment Warranty | Extended Warranty And |
SMART 6000 series interactive | 2-year, advanced replacement | 1- or 3-year |
SBM600 series interactive whiteboards | 2-year, advanced replacement | 1- or 3-year |
SB600/SBD600 series | 2-year, advanced replacement | Not available |
SBX800 series interactive whiteboards | 2-year, advanced replacement | 3-year |
SB480 series interactive whiteboard | 2-year, advanced replacement | 3-year |
SMART U100 and U100w projectors | 3-year | 1- or 2-year |
SMART V30 projector | 3-year | 2-year |
SMART UX80 and UX60 projectors | 3-year | 2-year |
SRL60wi/SRL60wi2 and SRL40wi | 3-years, covers projector and pen. | 2-year |
SMART UF75 and UF75w projectors | 3-year | 2-year |
SMART UF70 and UF70w projectors | 3-year | 2-year |
SMART UF65 and UF65w projectors | 3-year | 2-year |
SMART V25 projector | 2-year | 2-year |
SMART Document Cameras | 5-year, return for replacement | Not available |
SMART Podium 500 series | 2-year | 3-year |
SMART Table interactive | 2-year, 2-way shipping | Not available |
SMART Response LE, PE and XE | 2-year | 3-year |
Accessories | Limited Equipment Warranty | Extended Warranty |
SMART kapp iQ appliance | 3-year | 1- or 2-year |
SMART kapp iQ appliance | 3-year | 1-year |
SBID-G4-XTM | 2-year | Not available |
MIC-500 microphone for SMART Room System | 2-year | Not available |
SMART Mobile Floor Stand (FS-SB) | 1-year | Not available |
Laptop Shelf for FS-UX system | 1-year | Not available |
Wall Stand kit for integrated flat panels | 1-year | Not available |
SMART Mobile, Height-Adjustable Floor Stand | 2-year | Not available |
SMART Height-Adjustable Wall Mount | 2-year | Not available |
SBA-L and SBA-V Projection Audio system | 1-year | 4-year |
SBA USB Audio System | 1-year | 4-year |
Wireless Bluetooth Connection (WC8) | 1-year | Not available |
SBX800 CAT5-XT CAT5 to USB extender | 1-year | Not available |
CAT5-XT-1100 CAT5 to USB extender | 1-year | Not available |
USB XT USB active extension | 1-year | Not available |
SMART Slate (WS200) | 2-year | 3-year |