To learn about your SMART product’s warranty or to check the details of your software key, enter the product’s serial number or key below. You can enter more than one number: just separate them with a comma or enter each number on its own line. You can enter up to 100 serial numbers.
SMART Assure Warranty
The SMART Assure Warranty provides comprehensive coverage to give peace of mind.
SMART Assure Warranty includes 24/7 access to a dedicated SMART Customer support team for inquiries and remote troubleshooting. If required, advanced hardware replacement or onsite repair is available, with shipping at the expense of SMART. Along with onsite replacement or repair, you’ll have access to support provided by SMART authorized technicians, which includes uninstallation of the faulty product and installation of the repaired or replacement product. If a return is required, we’ll also package the faulty product for easy return to SMART—we’ll even cover the return shipping cost.
See terms and conditions for details.
SMART Limited Equipment Warranty
The SMART Limited Equipment Warranty includes 24/7 access to a dedicated SMART Customer support team for inquiries and remote troubleshooting. If required, advanced hardware replacement or return for repair is available with shipping at the expense of SMART. If you need to return a defective product, SMART will cover the shipping cost
See terms and conditions for details.
Purchase an upgrade or extended warranty
Extended warranties and/or upgrades to SMART Assure Warranty are available on select products. The terms of an extended warranty are the same as the original warranty. To purchase an extended warranty, contact your reseller.
Discontinued product support policy
See Discontinued Products for a list of products that have been discontinued. Read our discontinued product support policy.
Out of warranty support
Return for repair options are available for certain out-of-warranty products in some regions. Contact us to get started.
Warranty information for products released since September 2019
| SMART Product | North America | Austria, Germany, Switzerland, Belgium, The Netherlands, Luxembourg | Australia & New Zealand | UK & Ireland |
| SMART Board GX series display | 3-year Limited Equipment Warranty Optional upgrade to 3-year Optional 2 and 4 year extension available | 3-year Limited Equipment Warranty Optional upgrade to 3-year Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional upgrade to 5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year Limited Equipment Warranty with optional upgrade to 3-year SMART Assure Warranty and optional 2 and 4 year extension available) | 5-year SMART Assure Warranty (Displays purchased before Sep 01,2022: 5-year Limited Equipment Warranty with optional upgrade to 5-year SMART Assure Warranty) Optional 2 year extension available |
| SMART Board MX (V2 and later) series display | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year SMART Assure Warranty with optional 2 and 4 year extension available) | 5-year SMART Assure Warranty Optional 2 year extension available |
| SMART Board MX Pro (V2 and later) series display | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year SMART Assure Warranty with optional 2 and 4 year extension available) | 5-year SMART Assure Warranty Optional 2 year extension available |
| SMART Board 6000S series display | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year SMART Assure Warranty with optional 2 and 4 year extension available) | 5-year SMART Assure Warranty Optional 2 year extension available |
| SMART Board 6000S Pro series display | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | Effective August 01, 2023* *5-year *Optional 2 year extension available (Displays purchased before Aug 01,2023: 3-year SMART Assure Warranty with optional 2 and 4 year extension available) | 5-year SMART Assure Warranty Optional 2 year extension available |
| SMART Board QX Pro series display | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 5-year SMART Assure Warranty Optional 2 year extension available | 5-year SMART Assure Warranty Optional 2 year extension available |
| SMART Board 7000R series display | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 5-year SMART Assure Warranty Optional 2 year extension available |
| SMART Board 7000R Pro series display | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 3-year SMART Assure Warranty Optional 2 and 4 year extension available | 5-year SMART Assure Warranty Optional 2 year extension available |
| SMART Board M700 series interactive whiteboard | 3-year Limited Equipment Warranty Optional 2-year extension | 3-year Limited Equipment Warranty Optional 2-year extension | 3-year Limited Equipment Warranty Optional 2 year extension available | 3-year Limited Equipment Warranty Optional 2-year extension |
| SMART Document Camera (SDC-650) | 5-year, return for replacement 1-year, return for battery replacement | 5-year, return for replacement 1-year, return for battery replacement View the warranty | 5-year, return for replacement 1-year, return for battery replacement View the warranty | 5-year, return for replacement 1-year, return for battery replacement View the warranty |
| SMART OPS PC module (PCM11 series) | 3-year Limited Equipment Warranty Optional 1 or 2-year extension | 3-year Limited Equipment Warranty Optional 1 or 2-year extension | 3-year Limited Equipment Warranty Optional 1 or 2-year extension | 3-year Limited Equipment Warranty Optional 1 or 2-year extension |
| SMART iQ appliance (AM60) and SMART Android appliance (AMG1) | 3-year Limited Equipment Warranty Optional 1 and 2 year extension available | 3-year Limited Equipment Warranty Optional 1 and 2 year extension available | 3-year Limited Equipment Warranty Optional 1 and 2 year extension available | 3-year Limited Equipment Warranty Optional 1 and 2 year extension available |
| SMART HD mobile stand for interactive displays (FS-SBID-200) | 5-year Limited Equipment Warranty | 5-year Limited Equipment Warranty | 5-year Limited Equipment Warranty | 5-year Limited Equipment Warranty |
| SMART Floor stand electric (FSE-400/410/420) | 5-year Limited Equipment Warranty | 5-year Limited Equipment Warranty | 5-year Limited Equipment Warranty | 5-year Limited Equipment Warranty |
| SMART Wall stand electric (WSE-400/410) | 5-year Limited Equipment Warranty | 5-year Limited Equipment Warranty | 5-year Limited Equipment Warranty | 5-year Limited Equipment Warranty |
