Maintenance Contracts
WHAT IS A TECHNICAL SUPPORT AND MAINTENANCE CONTRACT?
The technical support and System Maintenance Contract is the commitment of the company that provides the technical support to the company that utilizes its services for:
- immediate response in case of a problem (depending on the type of contract)
- preventive control of systems
- priority and unlimited phone support
- technology consulting services
- training your staff
- meetings at regular intervals and delivery Reports
and it comes to meet the needs of a business for one or more people who know it but cannot or does not wish to have them as permanent staff.
WHY DO I NEED THE TECHNICAL SUPPORT CONTRACT?
Today, where the needs of a business are constantly increasing and time is precious you have more need to rely on skilled people.
You want to have an immediate and effective solution to your problems so that you devote yourself to your work and do not bother with issues that you do not know or that you do not want to know.
You want to feel confident that there is a person next to you to listen and give a solution to your problem whether it concerns on-site technical Support, Telephone clarification, training and advice on upgrading and protecting your IT systems.
Most importantly, you want all this with the most economical and flexible Technical Support program especially for you and your needs without hidden costs.
HOW MUCH WILL IT COST ME?
Technical support contracts cost according to the level of services requested by each company according to its needs and requirements.
So the following parameters play an important role:
- The response time desired by the customer
- The number and type of equipment that the customer wants to cover
- The volume and complexity of installed software (Backup, CRM, accounting, third-party programs, etc.)
- If he wants added services such as telephone support, user training, preventive interventions & consulting suggestions-plan training.
According to the above, the cost for a technical support contract comes out directly by talking with a qualified consultant of SmartLearn.
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